TERMS AND CONDITIONS
Bookings can be made by e-mail and telephone call or by filling out the necessary information on the hotel's website _______________________________to send the reservation request, or by other reservation websites (online reservation systems).To book a room in the hotel, the guest must electronically notify hotel Front Desk Officer the Guest’s name, Contact number, E-mail address, Date of Arrival, Date of Departure, Room Description, Number of Guest(s) and mode of payment, thus guaranteeing the payment for booked hotel services in case of late cancellation or no show.
The reservation can be guaranteed only by providing the hotel with the guest's credit card number and expiration date or by making a prepayment of 50% deposit of the total amount of reservation (not later than 24 hours prior to arrival) and the remaining balance is to be settle upon arrival or check-in day. In case of unguaranteed reservation, the hotel keeps the right to sell the room to another person.
CANCELLATION AND NO-SHOW POLICY
Guaranteed reservation without any penalties may be canceled up to 72 hours (3 days) prior to arrival date, by sending a written request for reservation cancellation by e- mail or by telephone call, where the booking was made. In case of delayed reservation cancellation or without informing the hotel about reservation cancellation, the hotel does not return the pre-paid amount or the 20% deposit of the total amount for the guaranteed reservation. If the guaranteed with credit card reservation is cancelled on the exact date of the arrival or in case of no -show, a penalty equal to the 50 % deposit of the reservation will be charged or forfeited.